Thank you for shopping with K-Sara Global. We are committed to ensuring that your orders are processed, shipped, and delivered safely and efficiently. Please read this Shipping & Delivery Policy carefully to understand how we handle the delivery of your purchases.
1. Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays. During peak shopping periods or promotional events, processing times may be slightly longer.
2. Shipping & Delivery Destinations
K-Sara Global delivers orders across Nigeria and may offer international shipping to selected countries. Delivery availability depends on your location and the products ordered.
3. Delivery Time
Estimated delivery times vary depending on your location and the shipping method selected during checkout. While we strive to meet all estimated delivery dates, delivery times are not guaranteed and may be affected by circumstances beyond our control.
4. Shipping & Delivery Costs
Shipping and delivery charges are calculated during checkout based on your delivery address, the weight of your order, and the selected delivery method.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email or message with tracking information, where available, allowing you to monitor the progress of your delivery.
6. Delivery Delays
Although we make every effort to ensure timely delivery, delays may occur due to weather conditions, customs clearance, transportation disruptions, public holidays, or other unforeseen circumstances. We appreciate your patience and understanding.
7. Customs and Import Duties
For international orders, customs duties, import taxes, and other applicable fees may be charged by your country’s customs authority. These charges are the responsibility of the customer.
8. Incorrect Delivery Information
Customers are responsible for providing complete and accurate shipping and delivery information. K-Sara Global is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details.
9. Lost or Damaged Orders
If your order is lost, missing, or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and make every reasonable effort to resolve it promptly.
10. Contact Us
If you have any questions regarding our Shipping & Delivery Policy, please contact us through the contact information provided on our website. Our customer support team is always happy to assist you.